Experience: Product Lister, Appointment Setter, Customer Support, Technical Rep, Quality Assurance, Risk and Fraud Management
Appointment setter for Keller Williams Realty prepares a lead file with notes that the salesperson uses on the sales visit, building initial rapport with a prospect and compelling him to want to know more.
Risk and Fraud Analyst within the program specializes in detecting and investigating fraudulent behavior through data analysis. Assists the Management Team in performance and root cause analysis, verification and reporting, and preventive planning.
Delivers required number of QA monitors on a timely manner. Generates and trends weekly/monthly QE related reports. Upholds the ability to lead by successfully implementing new processes. Upholds corporate values and expected behavior.